SHIPPING POLICY

Shipping Policy for Nūra

Effective Date: August 12, 2026

1. Overview

Thank you for shopping at Nūra (nuraofficialpk.com). We are committed to delivering your hair care and beauty products safely and efficiently. This Shipping Policy outlines our delivery terms, timelines, and procedures.

2. Processing Time

  • All orders are processed within 3 to 5 business days (Monday through Saturday).

  • Orders are not shipped or delivered on Sundays or public holidays.

  • If we experience a high volume of orders or unforeseen delays, shipments may be delayed by a few days. We will notify you promptly via email or phone if there is a significant delay in your shipment.

3. Shipping Rates & Delivery Estimates

  • Estimated Delivery Time: Standard delivery takes approximately 25 days from the date of dispatch.

  • Shipping Charges: Shipping fees (if applicable) are calculated and displayed at checkout based on your delivery address and order weight.

4. Shipment Confirmation & Order Tracking

Once your order has been packed and dispatched, you will receive a shipment confirmation email or SMS containing your tracking information (if applicable) so you can monitor your package's journey to your doorstep.

5. Customs, Duties, and Taxes

Nūra is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

6. Damaged or Lost Packages

If your package arrives damaged, tampered with, or is lost in transit, please contact us immediately with your order details and photographic evidence of the parcel. We will work closely with our courier partners to resolve the issue as quickly as possible.

7. Contact Us

If you have any questions or concerns regarding your shipment, please reach out to our support team: